Our services are voluntary and free. Additionally, our staff is available to provide workshops and training for campus organizations and will work with you to tailor a program for individual groups or departments. Our office looks forward to working with you whether it's regarding large concerns or if you’d like to ask a quick question.
Meet Our Staff
Kouang Chan, Director and Ombudsperson
Kouang is excited to be a part of the Longhorn family. He enjoys working with students and engaging them in transformative learning. He believes that where there is conflict, there is opportunity for growth and development. Kouang is a graduate of the University of Oregon School of Law. While at Oregon, he also obtained his Masters in Conflict and Dispute Resolution. He is a trained facilitator, mediator, and believer of constructive dialogue.
Vivian Wilbon, Ombuds Program Coordinator
Vivian is the longest-standing staff member within the Office of the University Ombuds. She began working in the office in May 2006 and has been a valuable asset with her knowledge of the history of the office and the University. She serves as the point of contact for visitors to the office, coordinates outreach efforts for the office, consults with students, and serves as the office administrator. Vivian has also been trained in the Foundations of the Organizational Ombudsman (formerly Ombuds 101) from the International Ombudsman Association. She began her career at UT-Austin working in the Office of Undergraduate Admissions. Vivian enjoys working with university students. Since she is typically the first point of contact in the office, she feels that she can help provide initial reassurance in the midst of their concern. Vivian earned her bachelor's degree in Psychology from St. Edward's University.
Kayla Exford, Graduate Assistant
Kayla is a Master of Public Affairs student at the LBJ School and holds a Bachelor of Science in Criminal Justice from Alabama A&M University. Her professional experience includes working in various roles within the juvenile justice sector and as a State Auditor. Her interest in conflict resolution stemmed from her time as a Detention Officer with female detainees in youth facilities, helping resolve their issues of struggling with respectful and effective communication. As the Graduate Assistant for the Office of the University Ombuds, she is proud to be a part of an invaluable resource for students.
Principles of the Office of the University Ombuds for Students
Confidentiality
- In order to create a safe place to voice concerns, evaluate issues, and identify options, the OUO respects the confidentiality and privacy of all persons.
- The OUO takes confidentiality seriously. However, exceptions are made with expressed permission from the student or as required by law or university policy, including imminent harm to self or others.
Neutrality
- The OUO does not side with individuals, the University, or any other parties involved.
- The OUO considers the interests and concerns of all parties involved with the aim of developing fair and equitable options toward resolution.
Independence
- The OUO is authorized to act independently including reviewing procedural irregularities.
- The OUO does not have authority to establish, change, or dismiss any University policy or override the decisions of University officials. However, the OUO has access to all University officials and records as needed to carry out the functions of the Office.
- The OUO reports directly to the President of the University to ensure independence in the fulfillment of duties.
Informality
- The use of our office services is strictly voluntary and individuals cannot be sanctioned for using or not using the Ombuds office.
- The OUO cannot offer legal advice, therapy services, or make binding recommendations or decisions.
- The OUO does not participate in formal processes even if given permission by the student or other visitors. The OUO does assist students in accessing formal procedures including making referrals to proper avenues to request that the university takes formal action.
The Office of the University Ombuds for Students reserves the right to deny any case that falls outside our role and responsibilities. All efforts will be made to refer students to other appropriate resources, as needed.
Office of the Student Ombuds
- Location:
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Student Services Building, Room G1.404
- Email:
- Phone:
Mission Statement
The mission of the Office of the University Ombuds for Students (OUO) is to provide a neutral, impartial, and confidential environment for students to voice concerns related to life at The University of Texas at Austin and to provide information and assistance to students who have University-related questions or complaints. The OUO functions in an independent and informal manner to help students discover pathways and options for effective problem solving and conflict resolution. The OUO also identifies and provides recommendations to the University regarding systemic issues.
The credibility of the office rests on its reputation for independence, impartiality, fairness, objectivity, tact, and respectful concern for the welfare of all members of the University community and the well-being of the University. The Student Ombuds advocates for fair and equitably administered processes and does not side with individuals or the University. The Office helps the University uphold the institutional core values, student honor code, and university code of conduct.