Marsha Miller
Difficult Conversations and Conflict Management
Being Heard: Mental and Verbal Strategies for Getting Your Point Across by Judy Ringer
We Have to Talk: A Step-By-Step Checklist for Difficult Conversations by Judy Ringer
Eleven Ideas for Making a Hard Conversation Work by Public Conversations Project
Tips for Transforming Conflict by Search for Common Ground
Resistance or Cooperation? What You Can Do to Influence a Conflict by Ombuds Office, University of Colorado at Boulder
Ten tips for dealing with difficult people while at work by Brad Larsen, Standard-Examiner Columnist
Managing Conflict with Peers by Talula Cartwright
How to Deal With Conflict Free Management Library
Negotiation Preparation Worksheet, adapted from Getting to Yes by R. Fisher and W. Ury
Preparatory Questions for Negotiation, Center for Cooperative Resolution, NIH
Conflict Management Links
Apology
The Power of Apologies by Dr. Marsha Wagner, Columbia University
Elements of an Effective Apology by Dr. Marsha Wagner, Columbia University
Other Topics
Dealing with the Fear of Violence by Dr. Mary Rowe & Linda Wilcox, MIT
Conflict Styles When to Use Which Styles? Adapted from Thomas-Kilman Conflict Styles Survey
Don't Hit Send Until You Read This by J.P. Frazee, University of Colorado Boulder
Bullying
Concerns about Bullying at Work by Mary Rowe and Toni Robinson, MIT
Workplace Bullying Talk (YouTube), Tom Sebok
Bystander Training (YouTube) with Loraleigh Keashly, Wayne State University
Book Recommendations
Managing Conflict with Peers by Talula Cartwright, Center for Creative Leadership
Working Effectively with Faculty: Guidebook for Higher Education Staff and Managers by Susan Corcoran Christy
Lab Dynamics: Management and Leadership Skills for Scientists by Carl M. Cohen and Susanne L. Cohen
Choosing Civility by P.M. Forni
Negotiations: Strategies for Mutual Gain by Laviana Hall