Practical Self-Help Tools

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Marsha Miller

Difficult Conversations and Conflict Management

Being Heard: Mental and Verbal Strategies for Getting Your Point Across by Judy Ringer



We Have to Talk: A Step-By-Step Checklist for Difficult Conversations by Judy Ringer



Eleven Ideas for Making a Hard Conversation Work by Public Conversations Project



Tips for Transforming Conflict by Search for Common Ground



Resistance or Cooperation? What You Can Do to Influence a Conflict by Ombuds Office, University of Colorado at Boulder



Ten tips for dealing with difficult people while at work by Brad Larsen, Standard-Examiner Columnist



Managing Conflict with Peers by Talula Cartwright



How to Deal With Conflict Free Management Library



Negotiation Preparation Worksheet, adapted from Getting to Yes by R. Fisher and W. Ury



Preparatory Questions for Negotiation, Center for Cooperative Resolution, NIH

Conflict Management Links

Apology

The Power of Apologies by Dr. Marsha Wagner, Columbia University



Elements of an Effective Apology by Dr. Marsha Wagner, Columbia University

 

Other Topics

Dealing with the Fear of Violence by Dr. Mary Rowe & Linda Wilcox, MIT



Conflict Styles When to Use Which Styles? Adapted from Thomas-Kilman Conflict Styles Survey



Don't Hit Send Until You Read This by J.P. Frazee, University of Colorado Boulder

 

Bullying

Concerns about Bullying at Work by Mary Rowe and Toni Robinson, MIT



Workplace Bullying Talk (YouTube), Tom Sebok



Bystander Training (YouTube) with Loraleigh Keashly, Wayne State University

 

Book Recommendations

Managing Conflict with Peers by Talula Cartwright, Center for Creative Leadership



Working Effectively with Faculty: Guidebook for Higher Education Staff and Managers by Susan Corcoran Christy



Lab Dynamics: Management and Leadership Skills for Scientists by Carl M. Cohen and Susanne L. Cohen



Choosing Civility by P.M. Forni



Negotiations: Strategies for Mutual Gain by Laviana Hall