About the Staff Ombuds

What we do

Our responses are tailored to the visitor’s particular situation and needs. We may:

  • Listen to your concerns
  • Offer information about university policies and procedures
  • Discuss and clarify issues
  • Help identify a range of options for solving problems
  • Gather information and offer referrals to other resources
  • Offer coaching to help you prepare for a difficult conversation
  • Facilitate communication
  • Track perceived issues and trends
  • Make recommendations for institutional improvements

What we do not do

  • Make decisions or findings of fact
  • Establish, change or override policies
  • Offer legal advice
  • Offer psychological counseling
  • Participate in grievances or other formal processes
  • Serve as an advocate for any person