What we do
Our responses are tailored to the visitor’s particular situation and needs. We may:
- Listen to your concerns
- Offer information about university policies and procedures
- Discuss and clarify issues
- Help identify a range of options for solving problems
- Gather information and offer referrals to other resources
- Offer coaching to help you prepare for a difficult conversation
- Facilitate communication
- Track perceived issues and trends
- Make recommendations for institutional improvements
What we do not do
- Make decisions or findings of fact
- Establish, change or override policies
- Offer legal advice
- Offer psychological counseling
- Participate in grievances or other formal processes
- Serve as an advocate for any person
Annual Reports
Office of the University Ombuds for Students and Staff Impact Report 2017-18 (PDF)